Shipping policy

Shipping Policy

We ship handmade wood home goods from California.

Processing Time
Orders are typically processed and shipped within 3–7 business days. Custom or made-to-order items (such as monogram plaques or specific carvings) may take 7–14 business days. You’ll receive a shipping confirmation with tracking once your order leaves our shop.

Shipping Methods & Delivery Times
We ship within the United States via USPS, UPS, or FedEx. Estimated delivery times after shipment:
• 2–5 business days for most domestic orders
• Longer for remote or rural addresses

Delivery times are estimates and not guaranteed. Weather, carrier delays, or peak seasons (especially around holidays) can occasionally extend transit times.

Shipping Costs
Shipping rates are calculated at checkout based on package weight, size, and destination. Many of our items qualify for free shipping—this will be shown clearly at checkout when available.

Order Tracking
Once shipped, you’ll receive an email with a tracking number so you can follow your package.

Damaged or Lost Packages
Please inspect your order upon arrival. If an item arrives damaged, contact us within 48 hours at sales@linenandbirchdesign.com with photos of the packaging and the item. We’ll work with you on a replacement or resolution. For lost packages, we’ll file a claim with the carrier once the expected delivery window has passed.

International Shipping
We currently ship within the United States only.

Questions?
Email us anytime at sales@linenandbirchdesign.com with your order number. We’re a small family business and happy to help.